Financing your vehicle - Frequently asked questions

Who are we?

Chris James Cars
Tel: 01992 242435
Email: info@chrisjamescars.com
Webiste: www.chrisjamescars.com

Who regulates us?

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.

For the provision of finance, The Hertford Car Company Ltd is authorised and regulated by the Financial Conduct Authority, firm reference number 809337

You can check this information at https: www.fca.org.co.uk

Use this information to decide if our services are right for you.

Which service will we provide for you?

We can introduce you to a number of lenders who may be able to help finance your vehicle.

This group of lenders provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.

We will explain the key features of those products to you and make a recommendation based on the affordability which is suitable for your demands and needs at the time it is made.

We are not Independent Financial Advisers and so are unable to provide you with undependent financial advice. There are also other sources of finance which you may wish to investigate.

We do not charge a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.


What to do if you have a complaint

If you wish to make a complaint please contact Chris James Cars

To register a complaint contact us by either:

Email: info@chrisjamescars.com

Telephone: 01992 242435

or write to us at: Chris James Cars, 18D Mimram Rd, Hertford SG14 1NN